Use case.

Insurance Policies Assistant.

Complex insurance products demand deep knowledge, leading to longer customer service times. This assistant can streamline knowledge-intensive tasks to improve customer service efficiency.

A corporate client is looking to expand their liability insurance to cover their new overseas operations. Can you provide me with the details of our international liability coverage options, including any specific considerations for the industry they're in?

Copilothelps to specify your intents.

Model used

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Filter on Insurance type

For our corporate clients expanding overseas, we offer international liability coverage, including standard protection for injury and damage, tailored industry-specific solutions, and customizable add-ons for unique risks. We also assist with compliance to local laws. For the client in question, I recommend a consultation to understand their specific needs and industry, so we can craft a solution aligned with their risk profile and business objectives.

LLM:

Filters:

Policy communication automated

Your benefits.

See what's in it for you.

Consolidate all policy information

Enable quick access to detailed knowledge

Instant and precise responses

What you previously had to do.

Manual searches through various documents, databases or internal resources to find the relevant information.
Further consultations or help may be required for more complex policy queries.
Assemble, formulate the policy information to then convey it to the customer, a process that is labor-intensive and time-consuming.

What this task now looks like.

Instantly analyze queries and pull the relevant information from an integrated knowledge base.
Automatically provide a concise, accurate response that can be relayed to the customer directly or via the representative.
Every response is consistent, based on the centralized and up-to-date information in the system.

You can choose from various LLMs.

For this use case, we recommend Azure GPT-3.5.

Complex insurance products demand deep knowledge, leading to longer customer service times. This assistant can streamline knowledge-intensive tasks to improve customer service efficiency.

OpenAI

You can integrate the famous ChatGPT-model from OpenAI as an API.

Microsoft Azure

Host OpenAI's ChatGPT-model on Microsoft Azure. Can be hosted in Europe with added security.

HuggingFace

HuggingFace is an AI ecosystem of open-source LLMs, which can be self-hosted on demand.

Mistral

Fast, open-source and secure language models. Facilitated specialisation of models on business use-cases, leveraging private data and usage feedback.

Train from different data sources.

Data examples.

You can train your Generative AI assistant from different data sources. Here are some examples.

Policies

Insurance policies are contracts where the insured pays premiums to an insurer, and in return, the insurer provides financial protection or compensation to the insured for specified events or risks.

Historical support emails

"Historical support emails" are archived email interactions between customers and a company's support team. They're kept for record-keeping, quality assurance, training, dispute resolution, and data analysis to improve customer experience and services.

Effort vs. Business Value

Just like autonomous driving, this use case comes in different levels

The higher the level, the more effort is required to implement the use case, the more business value it brings.

Business value

(Revenue, customer retention, efficiency)

Quick wins

Major projects

Version 3

Version 2

Small projects

Version 1

Time wasters

Version 0

Effort

(Data Privacy, Integrations, Budget, Time)

Version 0
Demo
You share a few documents with us, and we'll share a running trial with you that integrates your data.
Book a demo
Version 1
Standalone, scoped web interface
The AI assistant is connected to a few tariffs which previously were defined as one scope of the full use case. Users can chat with the assistant in the web, e.g. by logging into the system with their own credentials.
Version 2
Standalone, extensive web interface
The AI assistant is still available via web, but now is connected to more and more data sources.
Version 3
Fully embedded AI assistant
You can embed the AI assistant into your own workflows, e.g. into your email inbox.

All categories

5 Breakthrough GenAI Use Cases Enterprise Insurers Are Exploring

In this blog, we will explore the top 5 groundbreaking Gen AI use cases that many enterprise insurer have been exploring and the components of the application.

We are ISO-27001 certified, work with external DPOs and offer multiple LLM options to keep your data safe.

Your data stays confidential, and is not used to train models that aren't yours.

Learn more