From 3-5 minutes to 30 seconds when searching for information in customer service.
Markel’s goal was to modernize their internal support team processes with Gen AI, aiming to enhance customer experience while also ensuring the safe and secure deployment of AI.
Markel Insurance SE
Markel Insurance SE, based in Germany, specializes in commercial liability and professional risks, offering products like professional liability insurance and cyber attack insurance for freelancers and small to medium enterprises.
The Problem - solving increasing customer service challenges
The Solution - instant knowledge access with GenAI
AI-assistant for 1st Level Support
Markel’s data made AI ready
Leveraged advanced retrieval
The Results - going from minutes to seconds in researching answers
- Accurate, fact-based AI responses that Markel trust
- Assisted internal support teams & quicker customer responses
- Company knowledge made instantly accessible
"Kern AI has been an invaluable partner for adopting LLMs."
Our journey together started seamlessly with our first case, and collaborating with the Kern team has been a breeze. We look forward to taking on more use cases together and demonstrating the remarkable potential of LLM adoption in the insurance industry
Awards & Recognition
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