Conversations
Every conversation handled by the system is logged, and you can use this data for further purposes. Also, you can easily see how many messages were successfully processed and if an error occured. As part of the table, you can see the logs in the table cell ‘Show Logs’, where logs are fetched on request. The logs are output from each step in the editor, and can be checked. More about the behaviour of the editor in the following section: Agent's behaviour.
For an easier overview of all conversations, the table provides the option ‘Jump to’ which navigates to the specific conversation and all corresponding messages (not only the initial message).
The number of conversations can easily increase, that is why the results are paginated. Even with pagination, it can be hard to filter for certain conversations. A solution to this problem is the ‘Conversation Filter’, which gives the possibility to filter on different criteria:
- Created at: from which to which date the conversation was created
- User: which user created the conversation
- Has Error: filter conversations that have errors
- Has Attached File: filter conversations that have attached file
- Attached File Name: filter conversations by file name
- Question or Answer contains: filter conversations that contain certain string in the question or in the answer
- Fact Contains: filter conversations that contain certain string in the question or in the answer
- Feedback Value: filter by feedback, positive, negative or neutral
- Feedback Message Contains: filter conversations that contain certain string in the feedback message
Example of the conversation filter:
The filters can be used as single filter or they can be combined. The Conversations (the data from the table) can be downloaded in an Excel file.