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Cases

From 3-5 minutes to 30 seconds when searching for information in customer service.
Case study
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From 3-5 minutes to 30 seconds when searching for information in customer service.

Markel’s goal was to modernize their internal support team processes with Gen AI, aiming to enhance customer experience while also ensuring the safe and secure deployment of AI.

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Beating GPT-4 on a specialized task
Case study
AI technology

Beating GPT-4 on a specialized task

Crowd.dev's goal was to enhance their product by adding sentiment analysis to their existing community analytics. As their customer base are developer tools with billions of community activities, they had to find a cost-efficient, specialized alternative to GPT.

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AI in Customer Service: NÜRNBERGER Insurance Optimizes Request Processing
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AI in Customer Service: NÜRNBERGER Insurance Optimizes Request Processing

The Challenge: Staff have limited capacity, and over the years, data and product structures have become complex and opaque—an issue that is increasingly becoming a barrier for many companies. Internal research consumes valuable time that employees would prefer to invest in productive tasks.

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HDI Global Built Enterprise-Grade AI Applications with Kern AI
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HDI Global Built Enterprise-Grade AI Applications with Kern AI

HDI Global Netherlands, a leading industrial insurer, partnered with Kern AI to fast-track the development of secure and scalable Generative AI applications across multiple domains and use cases. Confronted with fragmented knowledge, technical skill gaps, and rising internal demand for AI-driven solutions, HDI adopted Kern AI’s data-centric platform to build a suite of LLM-powered tools.

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