Use case.
Customer Services Assistant.
Enhance customer service with our AI solution. Swiftly respond to inquiries, cut response times by 70%, match needs with products, and orchestrate processes in real-time. Transform the handling of customer concerns for faster, more accurate, personalized service.
Rapid response times
Your benefits.
See what's in it for you.
Cut customer response time by 70% to boost satisfaction
Reduce resources & overheads to improve operation efficiencies
Cut customer response time by 70% to boost satisfaction
What you previously had to do.
Response time can be slow, especially during peak hours which greatly reduces customer satisfaction
Responses may differ in quality based on the agents expertise or the documentation that agents has access to. Human error is a large cause of customer frustration.
Requires continuous training and management of staff that comes at high-cost and effects efficiency.
What this task now looks like.
AI can respond to queries almost instantly, minimizing wait times for customers and boosting agents productivity and satisfaction.
Provides consistent, uniform answers from a knowledge base, that removes possible human error to benefit the customer.
AI can easily handles routine queries, freeing agents for complex issues and enable better use of their time.
You can choose from various LLMs.
For this use case, we recommend Azure GPT-3.5.
Enhance customer service with our AI solution. Swiftly respond to inquiries, cut response times by 70%, match needs with products, and orchestrate processes in real-time. Transform the handling of customer concerns for faster, more accurate, personalized service.
Train from different data sources.
Data examples.
You can train your Generative AI assistant from different data sources. Here are some examples.
Historical support emails
"Historical support emails" are archived email interactions between customers and a company's support team. They're kept for record-keeping, quality assurance, training, dispute resolution, and data analysis to improve customer experience and services.
Product catalogue
Includes details of available the various products, enabling easy reference and recommendation based on client needs. Product catalogue can consist of PDF documents as well website pages.
This might also be relevant for you.
Further resources
We have collected a list of resources that might be helpful for you to learn more about this use case.
Boost LLM Implementation 10x with Advanced RAG Techniques: A Deep Dive
In this session, we will explore how advanced RAG techniques can accelerate the design and deployment of reliable AI and LLM applications. We'll also introduce our newest product, Cognition, which serves as the RAG backbone for sophisticated AI applications.
Read more
Pioneering Innovation: How GenAI is disrupting Finance & Banking - with free ebook download
An actionable guide to the diverse elements of Generative AI in Finance and Banking that are changing the landscape of productivity, customer experience, and the way the industry operates.
Read more
GenAI in Finance and Banking Webinar
Discover the transformative power of Generative AI in finance and banking through our webinar. It covers GenAI's applications, underlying technology, development strategies, and safety practices, targeting professionals and developers in Finance, Banking, and FinTech.
Read more
We are ISO-27001 certified, work with external DPOs and offer multiple LLM options to keep your data safe.
Your data stays confidential, and is not used to train models that aren't yours.
Learn moreReliable, over and over again.
The blueprint for your use case.
We've been in the space of Natural Language Processing for many years before ChatGPT and pioneered open-source, data-centric AI. Solutions built on our platform follow IT, LLM and security best practices.
