Text Classification

Urgency Detection

Find which messages are most urgent and quickly respond to them.

No matter whether you are working in customer-facing or internal teams, there are some messages that - once they occur - must be tackled immediately. May it be an incident leading to a system failure, which causes your client to stop production. Understanding which messages are urgent, and to have them prioritized or routed respectively, sure helps in many applications.

To build such an urgency detection, plenty of labeled texts are needed. This is cumbersome work. Our system helps you to scale this, so that you only need some hours instead of weeks to prepare your data accordingly. Make use of labeling functions, pre-trained ML models and active transfer learning or 3rd party applications.

If you’re interested, you can use the open-source version of refinery. We’re happy to help if you have any questions along the way.

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